Refunds & cancellation

Last updated 20 October 2026

We want every client to be happy with what they pay for. This policy explains how to cancel, when you are entitled to a refund, and how refunds are paid. It forms part of our Terms & conditions.

How to cancel or request a refund

Email victor@mama.is with your name or company, the service concerned and what you would like to cancel or have refunded. We confirm every request in writing within 2 working days.

Hosting & care and other recurring plans

• There is no minimum term or lock-in. You can cancel at any time.
• Cancellation takes effect at the end of the billing period already paid for; no further charges are made after that.
• Periods that have already started are not refunded pro rata, except where required by law or where the service was not provided.
• Yearly plans cancelled within 14 days of payment are refunded in full; after that, unused full months are refunded on request.

Website and development projects

• You may cancel a project at any time by email.
• If you cancel before work has started, any deposit is refunded in full.
• If you cancel after work has started, you pay for the work completed up to the cancellation date, based on the quote. Any amount paid beyond that is refunded.
• Once a project has been delivered and approved, the project fee is not refundable. If something we delivered does not match the agreed quote, we will fix it at no cost.

Your right of withdrawal (consumers)

If you buy as a private individual, you have the right under the Icelandic Act on Consumer Contracts (no. 16/2016) to withdraw from a distance contract within 14 days of entering into it, without giving a reason. To withdraw, send us a clear statement by email before the 14 days have passed.

If you have asked us to begin work within the withdrawal period and then withdraw, you pay a proportionate amount for the work carried out up to the time you tell us. If the service has been fully performed at your request within the period, the right of withdrawal no longer applies.

Billing errors

If you are charged the wrong amount, charged twice, or charged after cancelling, we refund the incorrect amount in full as soon as we are made aware of it.

How refunds are paid

• Refunds are made to the original payment method — card payments back to the same card, bank transfers to your bank account.
• We issue approved refunds within 14 days. Card refunds usually appear on your statement within 5–10 working days, depending on your bank.
• Refunds are made in Icelandic króna (ISK) for the amount originally charged.

Questions or complaints

Contact us at victor@mama.is. If we cannot resolve a complaint together, consumers can contact the Complaints Committee for Goods and Services (Kærunefnd vöru- og þjónustukaupa).